9.4 Manage Project Team
Process Definition
Managing a team involves tracking team and individual performance, providing feedback, resolving issues and optimizing performance. This is done through observation, performance appraisals, conflict management, interpersonal skills and maintaining issue logs.Process Assessment
A project manager is asking for trouble if he expects the team to "manage itself." The PM must make an effort to observe, interact with and evaluate team members. And conflict management is, unfortunately, something the PM must spend a lot of time doing.
Figure 32. Manage Project Team: Inputs, Tools and Techniques, and Outputs. Reprinted from "A Guide to the Project Management Body of Knowledge (PMBOK Guide), 5th Edition" by Project Management Institute, 2013, p. 279. Copyright 2013 by Project Management Institute, Inc. Reprinted without permission.
- Conflict Management: Team charters are an important tool for resolving conflict on project team. They clearly identify the ground rules by which conflict can be resolved. The team charter was developed for PMGT 613.
- Interpersonal Skills: This PMGT 501 Lessons Learned paper includes a discussion of the team project for the term, delving into the issues and reality of interpersonal skills required to manage a team over the course of the project. These essay covers tools and techniques for the "Manage Project Team" process.
- Employee Change Request: Employee change requests are one possible output of the team management process. They can be caused by performance issues, unresolved conflict, or just changing project needs.